Frequently Asked Questions

Overview

How do I get started using @cal?

All @cal users need a username and passphrase (sometimes called a CalNet ID) to enter the site. If you graduated before May 2009 and haven’t already registered for CalNet, please do so here. All grads from May 2009 to the present were issued a CalNet ID and passphrase as students.


Since we are using CalNet to log in, will I have access to AirBears, the University’s wireless network?

No, unfortunately we can’t offer the wireless service or remote access to library services to @cal members who are visiting or working on campus. However, if you’re an employee of the University, you will continue to have the same access.


I’m a University employee. Will this change affect my existing CalNet login?

No, you shouldn’t see any changes in your existing CalNet account. Just remember that if you make any changes to your account, they will affect you when you log in as both an @cal member and an employee.


I’m still a Cal student. Can I use @cal?

No, the directory is only available to alumni of the University.


What happens if I opt out of @cal altogether?

Once you are removed from @cal, your profile will be excluded from all searches, and it will be hidden from the @cal community and any non-community users who try to access your profile’s URL. We will also remove your forwarding e-mail addresses from our database. You will not be able to re-activate your account without first contacting University Development and Alumni Relations.


Registration

What are the CalNet ID requirements

Here are the requirements for a CalNet ID:

  1. It must be 2 to 30 characters (no spaces).
  2. It must contain at least 1 letter (a-z, lowercase only).
  3. It must not contain your Cal student ID or your employee ID (if you work for the university).
  4. Must not start with “cads.”
  5. Must not end with a period.
  6. It can contain only these characters:
    • Lowercase letters (a-z)
    • Numbers (0-9)
    • Periods ( . )
    • Underscores ( _ )
    • Hyphens ( - )

How do I register in the CalNet login system?

Fill out the registration form, and be sure to fill in all fields marked with an asterisk (*). Make a note of your CalNet ID and passphrase; keep it in a secure place for future reference. On the Policy Agreement screen, you will read and agree to the @cal policies.


What is my CalNet ID?

Your CalNet ID is the username you enter to identify yourself to CalNet — UC Berkeley’s gateway to online information services.


What is the difference between a PIN and a CalNet ID?

A PIN is only used once during the registration process. After you have successfully registered, you never have to use your PIN. If you are a CAA member, your PIN will be your CAA membership number. Your CalNet ID is what you will use to log into @cal.


Why must I enter my email address twice?

We ask you to enter it twice so we are sure you’ve entered the correct address. If there is a difference in the two e-mail addresses you enter, we ask you to re-enter it, just to be sure we’ve got it right.


What if my registration doesn’t work?

If we can’t identify you in our database using the information you’ve entered, our customer service team will send you an e-mail and assist you through the registration process.


What if I forget my CalNet ID?

Visit https://cal.berkeley.edu/help/id_reminder and enter in your email address.


Passphrase

What is a passphrase?

A passphrase is a private password for logging into @cal. Your passphrase can be a word, a phrase, or an entire sentence, including spaces, as long as it meets the passphrase requirements. Some ideas for passphrases:

  • The mailing address of your childhood home or a favorite vacation spot
  • A relative’s name and birthday
  • A phrase — with punctuation — that’s meaningful to you

What are the passphrase requirements?

Here are the requirements for a passphrase:

  1. It must be at least 9 characters, including blank spaces.
  2. It must contain characters from at least 3 of these groups:
    • Uppercase letters (A-Z)
    • Lowercase letters (a-z)
    • Numbers (0-9)
    • Punctuation characters (such as |, $, %, #)
  3. It must not contain your first, middle, or last names or your CalNet ID.
  4. Any time you change your passphrase, you should make sure it’s substantially different from the current and previous passphrases.

What if I forgot my passphrase?

Visit https://cal.berkeley.edu/help/reset_passphrase and enter in your email address.


Why must I enter my passphrase twice?

We ask you to enter your passphrase twice so that we can be sure you’ve entered the passphrase you want. If there is a difference in the two passphrases you enter, we ask you to re-enter it, just to be sure we’ve got it right.


What do I do after I enter my passphrase?

Click the Set Passphrase button. This takes you to a screen where you see your new CalNet ID, have a chance to see your passphrase, and read the @cal policies.


What happens after I set my passphrase?

You have a chance to write down your CalNet ID and passphrase, you read and agree to the @cal policies, and then you can go to @cal.


Policies

What are the @cal policies?

The @cal policies are guidelines for using @cal. They describe the appropriate use of the site as well as what constitutes improper use.


Do I have to agree to the @cal policies?

Yes, if you want to use @cal, you must read and accept the @cal policies.


Email

If you graduated in 2016

How do I keep my student email address?

Good news! You’ll not only be able to keep your berkeley.edu email address, you’ll be able to keep your account! We will be launching this new service in the fall of 2016 and you’ll be able to claim your student account. Watch for an email with more information in the fall.

I forwarded my email as a student, do I need to do this?

Yes, if you don’t claim your student account, it will be closed down nine months after you graduate and you will no longer be able to receive emails. But good news! It will be easy and fast to claim your berkeley.edu account when the new service launches in the fall of 2016.

What happens if I don’t claim my email addresses?

If you are a 2016 graduate, you have nine months after your graduation to claim your berkeley.edu account. After nine months, it will be closed and you will lose access to all emails and attachments in your account. But claiming your account will be quick and easy! You’ll be able to claim your address and account in the fall of 2016.


If you graduated in 2015 or before

I didn’t graduate this year. Did I miss out on getting a Berkeley.edu address?

No, you can claim a berkeley.edu address, too! After you claim it, you’ll have access to a full Gmail account. If you graduated after 2011, you can claim your student email address. If you previously set up your student address as a forwarding account, you’ll still need to claim your account through @cal, and then you’ll have access to a full email account. If you graduated before 2012, we’ll create a new Gmail account for you. Your address will match your @cal login name. If you had forwarding addresses—for example, oski@cal.berkeley.edu—it will forward into your new berkeley.edu account.

What happens if I don’t claim my email addresses?

We are ending service to email forwarding addresses that are not claimed by February 28, 2017. If you currently have email forwarding set up through @cal, you will need to claim your berkeley.edu account once it becomes available in the fall of 2016 in order to keep your forwarding addresses. But good news! You will be able keep and set up your existing forwarding address with your brand new berkeley.edu account, powered through Gmail. Watch for an email with more information in the fall.


Messages

What can I do in the Messages section?

You can send a message to another @cal member without knowing their email address or displaying your email. Of course, the other person must have logged into @cal at least once in order for us to forward them messages.

To send a message to a member, you must have them saved as either a Friend or a Bookmark in Your Network (which appears on the Network page).

You can also view your sent messages and saved messages. We also encourage you to select and delete any messages that you don’t need.


How can I send a message?

  1. Be sure to have the recipient saved as a Friend or Bookmark. You can confirm this by clicking the Network button and looking for them in the My Network box. (Use the handy filter — just start typing their name!)
  2. Click on the Messages button to go to Message.
  3. Click on New Message button.
  4. Click on the gold bear icon to select and add recipients.
  5. Type in a subject and message, then click Send.

Can people see my email address?

Your email address is not displayed in the message that you send to a recipient. Likewise, you can’t see the email of the person you are contacting.


I clicked New Message, but I can’t add recipients to the message.

Sounds like you don’t have any saved Bookmarks or Friends. Click on the Network button, and look at the My Network box on the left. Message recipients must be saved as either a Friend or a Bookmark before you can add them as a message recipient.


Can I have messages sent through @cal forwarded to an email account?

You betcha! Click on your name in the upper right corner and select Manage My Account, and click on Message Forwarding. Click the checkbox.


Private Profile

What is a private profile?

This is your profile in @cal’s alumni directory, and can only be viewed by @cal members. The more information you put in, the better your chances for connecting with friends and making business contacts. Add links to your social media profiles, and be sure to add your photo, too! Many people are more likely to remember a face rather than a name. Don’t be shy.

You can also opt-in to be contacted by current Cal students to provide career advice.


Who sees my information?

The only information @cal members can see is your name, academic information, home city, home state, industry, and job function. Your job title and employer’s name are also visible, but you can change the privacy setting from Community to Friends or Only Me. All of the other information in your profile has the same privacy options — you tell us who should see it, and the privacy setting is on the same page. We want to make it easy!


How do I create a private profile?

It is ready for you to update now! Click Profile and then click Edit to expand each of the four areas: Personal, Home, Career, and About Me. Enter your information, set the privacy setting, and click Save.


My name or academic information isn’t correct, and I can’t edit it. What do I do?

Use our Help section to submit the change to the folks who manage that information. Thanks for your help.


I earned degrees from other schools. May I enter them in my profile?

Absolutely! Go to the About Me section and click edit. At the bottom, you’ll see Additional Degrees. Enter the information. If you earned more than one degree, you can reorder them by clicking and dragging them.


Public Profile

What is a public profile? Why would I want it?

Think of it as your free online business card. You customize the URL (cal.berkeley.edu/[yourname]), design it, and put in the information you want to share with the world. Your profile can include links to your social media profiles, employment information, and your verified UC Berkeley degree information.

Share your Cal street cred! Add it to your email signature, put it on your resume, and put it in your Twitter bio!


Who sees my information?

It can be viewed by anyone on the web. It will also be found by search engines. You can put it in your LinkedIn profile, your resume, and your email signature.


How do I create it? Where can I edit it?

Go to your Profile.

To create it, click the Create your Public Profile link under your name. To edit it, click the Edit Public Profile link.


Can people contact me?

You decide. You can enter your email address, and we'll display an Email Me link on your profile. No one will see your email address. Be sure to add links to your social media profiles, too!


Can you help me design it?

Sure, we’re happy to help. You can do this — it’s easy and fun.

On the Background tab, select an image or upload your own. Please keep it under 1MB and no larger than 1100 x 760 pixels. You can drag the box on the image. Click the black-and-white icon to change the opacity of the text box and the background color. On the Information tab, add the information you would like to display on the page. Share it!


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